Terms & Conditions — TWCBets

These Terms & Conditions (hereinafter "the Agreement" or "these Terms") constitute a legally binding agreement between you ("the User", "you", "your") and TWCBets ("the Company", "we", "us", "our") in respect of your access to and use of the online platform operated at twcbets.cam, including all associated services, features, games, sports betting markets, live casino products, and promotional programmes (collectively "the Platform" or "the Services").

By completing the account registration process, accessing the Platform, or placing any wager or bet, you unconditionally accept and agree to be bound by these Terms in their entirety. If you do not accept these Terms, you must not use the Platform.

TWCBets operates under an international online gaming licence. Malaysian users acknowledge that online gambling is subject to domestic laws in Malaysia, and each user is solely responsible for determining whether their access to and use of this Platform complies with applicable local legislation. TWCBets does not provide legal advice in this regard.

For the purposes of these Terms, the following definitions shall apply:

• "Account" means a registered user account opened and maintained on the Platform by an eligible individual.
• "Balance" means the total of Real Money Funds and/or Bonus Funds held in a User's Account at any given time.
• "Bonus Funds" means promotional credit awarded by the Company subject to specific wagering requirements and restrictions as set out in the relevant promotion terms.
• "Deposit" means a transfer of funds from a User's designated payment method into their Account.
• "KYC" means Know Your Customer — the identity and age verification process the Company is required to conduct on all accounts.
• "MYR" or "RM" means Malaysian Ringgit, the primary currency of the Platform.
• "Platform" means the website twcbets.cam and all associated mobile or desktop interfaces through which the Services are delivered.
• "Real Money Funds" means funds deposited by the User which are not subject to bonus wagering requirements.
• "Services" means all sports betting markets, live casino games, slots, and other wagering products offered through the Platform.
• "Wagering Requirement" means the multiple of bonus funds (or bonus plus deposit) that must be wagered before associated winnings become eligible for withdrawal.
• "Withdrawal" means a transfer of eligible funds from a User's Account to their designated payment method.

To open and maintain a TWCBets account, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age. The minimum age for participation is 21 years. Users who are found to be under 21 years of age will have their accounts immediately suspended and all funds may be withheld pending investigation.
• You are accessing the Platform as an individual acting on your own behalf, and not as an agent or representative of any third party.
• You are not a resident of, nor physically located in, any jurisdiction where it is unlawful to access or use online gambling services at the time of use.
• You are not an employee, director, officer, contractor, consultant, or close family member of any employee of TWCBets or any of its affiliated entities, software providers, or payment partners.
• You have not previously had a TWCBets account suspended or terminated for cause.
• You are not subject to any self-exclusion order or voluntary exclusion agreement with TWCBets or any affiliated operator.
• You are of sound mind and acting of your own free will.

To access the Services, you must complete the registration process and provide accurate, complete, and current information as requested. You are required to provide your full legal name, date of birth, residential address, email address, and a valid contact number. You must maintain the accuracy of this information throughout the life of your Account and promptly update us of any material changes.

Each individual is permitted to hold only one (1) registered Account. Opening multiple accounts is strictly prohibited and constitutes grounds for immediate Account suspension. Winnings accrued across duplicate accounts will be voided.

Identity Verification (KYC): Prior to processing your first withdrawal, or at any point the Company deems it necessary, you will be required to complete identity verification. This process requires submission of a government-issued photo identification document (e.g., Malaysian MyKad, passport) and may also require proof of address and/or payment method ownership. The Company reserves the right to suspend withdrawals pending successful KYC completion. Failure to complete KYC within a reasonable period may result in Account suspension.

You are responsible for maintaining the confidentiality of your Account login credentials. You must not share your username or password with any third party. All activity conducted through your Account using your credentials shall be deemed to have been conducted by you, and you shall bear full responsibility for all such activity.

All deposits and withdrawals on the TWCBets Platform are processed in Malaysian Ringgit (MYR). The Platform supports a range of local Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB Bank, and Hong Leong Bank, as well as cryptocurrency options including Bitcoin (BTC) and USDT.

5.1 Deposits. The minimum deposit amount is RM50 unless otherwise specified for a particular payment method. Deposits are generally credited to your Account immediately upon confirmation from the payment provider. TWCBets is not responsible for delays caused by third-party payment processors or banking institutions.

5.2 Withdrawals. Withdrawals are processed to the same payment method used for the original deposit wherever possible. The Company reserves the right to request additional verification documents before processing any withdrawal. Typical processing timelines are as follows:

• E-Wallets (Touch 'n Go eWallet, Boost, GrabPay): under 5 minutes — subject to KYC and account standing.
• DuitNow / FPX (Maybank, CIMB, Public Bank, RHB, Hong Leong): 5–15 minutes during banking hours.
• Direct Bank Transfer: 15–60 minutes during normal business days.

These timeframes are indicative and not guaranteed. They represent typical processing times under normal conditions and may vary during periods of high volume, public holidays, or where additional verification is required.

5.3 Withdrawal Limits. Minimum withdrawal amounts and daily/weekly limits apply and may vary by account tier and payment method. Gold Loyalty tier members benefit from elevated withdrawal limits. Please contact support for current applicable limits on your account.

5.4 Cryptocurrency. Cryptocurrency deposits (BTC, USDT) are converted to MYR at the exchange rate prevailing at the time of receipt. Cryptocurrency withdrawals are processed at the rate prevailing at time of request. TWCBets is not liable for fluctuations in cryptocurrency value between deposit and withdrawal.

TWCBets offers a range of promotional bonuses, reload offers, free bet credits, and loyalty rewards from time to time. All promotions are subject to individual promotion terms and to the general bonus rules set out in this Section 6.

6.1 Wagering Requirements. Unless otherwise stated in the specific promotion terms, all bonus funds and free bets are subject to a wagering requirement before any associated winnings may be withdrawn. Wagering requirements will be clearly stated in the applicable promotion's terms. It is your responsibility to understand and comply with these requirements before accepting any bonus.

6.2 Bonus Abuse. The Company reserves the right to void bonus funds and any winnings derived therefrom, and to suspend any account where the Company reasonably suspects that a User has engaged in bonus abuse. This includes, but is not limited to: using multiple accounts to claim the same promotion, placing matched or low-risk wagers to satisfy wagering requirements, and systematic exploitation of promotional offers.

6.3 Withdrawal of Real Funds. Where an Account holds both Real Money Funds and Bonus Funds, real money funds remain withdrawable at any time subject to standard verification requirements. Bonus Funds and associated winnings are not withdrawable until applicable wagering requirements have been met in full.

6.4 Bonus Expiry. Bonus funds not used within the applicable validity period will expire and be removed from the Account without notice. Validity periods are specified in individual promotion terms.

6.5 Loyalty Programme. Loyalty Points earned through the TWCBets Bronze, Silver, and Gold tier programme are subject to separate programme terms. Loyalty Points have no cash value and cannot be withdrawn directly. Points and tier status may be adjusted or reset in cases of account suspension or where the Company determines that points were earned through prohibited conduct.

All bets placed on the TWCBets Platform are governed by the specific rules applicable to the relevant sport or game type, in addition to these general Terms. Sport-specific and game-specific rules are published separately and are incorporated herein by reference.

7.1 Bet Acceptance. A bet is only accepted and valid once it has been confirmed by the system with a unique transaction reference number. Bets that have not been confirmed due to system error or connectivity failure will be voided. TWCBets reserves the right to decline or restrict any bet without explanation.

7.2 Errors and Obvious Mistakes. If a bet is accepted at clearly incorrect odds due to a manifest error in pricing (e.g., pricing a favoured team at a clearly erroneous price), TWCBets reserves the right to void that bet. In such cases, the stake will be returned to the User's Account.

7.3 Event Cancellations. If a sporting event is cancelled, abandoned, or postponed and not completed within 48 hours of the original scheduled start time, all bets on that event will be voided and stakes returned. Exceptions may apply where specific rules for the relevant sport state otherwise.

7.4 In-Play Betting. In-play bets are accepted subject to live odds and market availability. Bets placed after the relevant outcome has occurred will be voided. The Company employs automated systems to detect and void such bets but errors may occasionally occur; the Company reserves the right to void any in-play bet where it can be demonstrated the bet was placed with knowledge of the result.

7.5 Maximum Winnings. Maximum winnings per bet or per event may be capped at levels set by the Company. These limits vary by sport, league, and market type. Liga Super Malaysia, EPL, and other featured markets are subject to published limits available in the relevant help section.

The following conduct is strictly prohibited and will result in immediate Account suspension, voiding of all Bonus Funds and associated winnings, and may result in forfeiture of Real Money Funds pending investigation:

• Providing false, inaccurate, or misleading registration information.
• Opening or operating multiple accounts on the same Platform.
• Using automated betting software, bots, scripts, or artificial intelligence tools to interact with the Platform.
• Engaging in collusion with other users to manipulate game outcomes.
• Match-fixing or any form of sports integrity manipulation.
• Exploiting software bugs or errors for financial gain without reporting them to the Company.
• Using the Platform for any form of money laundering, financial fraud, or illicit financial activity.
• Accessing the Platform on behalf of any third party without express written authorisation from the Company.
• Systematic bonus abuse, including low-risk arbitrage betting designed solely to fulfil wagering requirements.
• Any conduct that disrupts, compromises, or is intended to compromise the integrity of the Platform or its Users.

The Company reserves the right to make the final determination on what constitutes prohibited conduct. Decisions made under this section are at the sole and reasonable discretion of the Company and may not be subject to appeal in all cases.

All content available on the TWCBets Platform — including but not limited to text, graphics, logos, icons, game assets, software code, and data compilations — is the proprietary intellectual property of the Company or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes, in strict accordance with these Terms. Nothing in these Terms shall be construed as granting you any ownership right, licence, or interest in any intellectual property beyond this limited personal use right.

You may not copy, reproduce, redistribute, transmit, publish, display, perform, modify, sell, or create derivative works from any content on the Platform without the prior written consent of the Company.

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, TWCBets expressly disclaims all warranties, representations, and conditions of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.1 Service Interruptions. The Company does not guarantee that the Platform will be available at all times, uninterrupted, or error-free. We target 99.9% platform uptime but cannot guarantee continuous availability. The Company will not be liable for losses arising from service interruptions, maintenance downtime, or technical failures.

10.2 Financial Losses. All betting and gambling activities carry an inherent risk of financial loss. By using the Platform, you acknowledge and accept that you may lose some or all funds deposited. The Company is not liable for gambling losses, which are a natural consequence of the Services.

10.3 Third-Party Failures. The Company is not liable for delays or failures caused by third-party payment processors, telecommunications providers, internet service providers, or banking institutions.

10.4 Cap on Liability. To the extent permitted by law, the Company's maximum aggregate liability to you in connection with these Terms or your use of the Platform shall not exceed the total amount deposited to your Account in the 30-day period immediately preceding the event giving rise to the claim.

TWCBets is committed to promoting responsible gambling and operates a dedicated Responsible Gambling programme. All members have access to the following tools at no cost:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limits: Cap the maximum net loss you can sustain over a defined period.
• Session Time Reminders: Receive automatic alerts when your session reaches a defined duration.
• Cooling-Off Periods: Temporarily suspend your account for a defined period ranging from 24 hours to 6 weeks.
• Self-Exclusion: Permanently exclude yourself from the Platform. Self-exclusion requests are irreversible for the minimum exclusion period and will be processed within 24 hours of a confirmed written request.

The Company enforces the 21+ minimum age requirement strictly and will suspend any account where there is reasonable cause to believe the account holder is under 21 years of age. Funds in such accounts will be held pending identity verification.

For detailed information on our responsible gambling policies, tools, and external support resources, please visit our dedicated Responsible Gambling page.

The Company reserves the right to suspend, restrict, or permanently close any Account at any time and without prior notice where:

• There is a reasonable suspicion of prohibited conduct as defined in Section 8.
• The Account holder is found or suspected to be under 21 years of age.
• KYC documentation has not been provided within a reasonable timeframe following a request.
• The Account is subject to a chargeback, reversal, or dispute raised by a payment provider.
• There is reasonable cause to believe the Account is being used for money laundering or financial crime.
• A self-exclusion request has been received from the Account holder.
• Applicable law or a regulatory or governmental authority requires the Company to do so.

Where an Account is suspended pending investigation, Real Money Funds will be held securely. If the investigation concludes in the User's favour, funds will be released. If prohibited conduct is confirmed, the Company may, at its discretion, confiscate Bonus Funds, void related winnings, and may retain or withhold Real Money Funds as permitted by applicable law.

You may close your Account voluntarily at any time by contacting our support team. Voluntary closure requests will be processed within 5 business days, subject to any outstanding KYC or withdrawal verification requirements.

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated, as determined by the Company's international licensing authority (Curacao jurisdiction). Nothing in this clause is intended to deprive you of any mandatory consumer protection rights available under the laws of your country of residence.

13.1 Dispute Resolution. In the event of any dispute arising from these Terms or from use of the Platform, you should first contact the TWCBets support team in writing, setting out the nature of the dispute and the resolution sought. The Company will endeavour to resolve all disputes within 10 business days of receipt of a written complaint.

13.2 Escalation. If a dispute cannot be resolved through direct communication, either party may refer the matter to an independent dispute resolution body as designated under the Company's licensing authority. The Company will cooperate fully with any such process.

13.3 Malaysian Users. Malaysian users acknowledge that online gambling is a legally complex area in Malaysia, and that the availability of the TWCBets Platform does not constitute legal advice or a representation regarding the lawfulness of participation under Malaysian law.

The Company reserves the right to amend, update, or replace these Terms at any time. Where changes are material, the Company will provide reasonable notice to Users by posting a notice on the Platform or by sending an email to the address registered on your Account. The date of the most recent revision is displayed prominently at the top of this page.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may request Account closure.

It is your responsibility to check this page periodically to stay informed of any updates. The Company recommends reviewing these Terms at least once per quarter.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of your TWCBets account, please contact our support team through the following channels:

Our support team is available in English and is familiar with Malaysian payment methods, local banking processes, and the specific requirements of Malaysian users. We aim to acknowledge all support enquiries within 2 business hours and resolve substantive complaints within 10 business days.